Shipping

Shipping Time

We know that part of a great online shopping experience is being able to get your items quickly, which is why we will process and ship most orders within 24 hours of receipt. We think that just because shipping on most of our items is free doesn't mean it should take a long time, most of our customers receive their orders in 2-6 business days. The above shipping map shows estimated transit times from our fulfillment center in Centennial, CO. Please keep in mind that the transit times shown by the map are estimates and are not guaranteed.

Standard Shipping

Most orders placed before 2:00 PM MST will ship from our warehouse the same day, all other orders will ship the following business day. Orders placed over the weekend will be shipped on the following Monday. Orders placed on a holiday will ship the following business day. Standard ground shipping transit times are between 2-6 business days, Saturdays and Sunday are not counted as business days. Orders for Mauviel items and some Emile Henry items may take 3-4 days to ship, please refer to the individual item pages for processing items on these items. Please note that UPS or FedEx do not deliver to PO boxes, so please provide us with a street address upon checkout to avoid delays in processing.

Local Pickup

Local pickup is available for customers in the Denver Metro area***. If your order qualifies, please select local pickup as your shipping option during checkout. There is no fee for this service, and no minimum order. You will receive an email once your order is ready for pickup.

Express Shipping

Can't wait to get your order? We gladly offer the following express shipping services.

  • Standard Overnight - Arrives one business day after your order ships.*
  • 2 Day Guaranteed* - Arrives 2 business days after your order ships.
  • Express Saver - Arrives 3 business days after your order ships.

All express shipping orders placed before 2:00 PM MST will ship from our warehouse the same day, all other orders will ship the following business day. Express Orders placed over the weekend will be shipped on the following Monday.

Domestic Shipping Rates

All orders to the US Lower 48 states over $49 from eKitchenWorld ship free, period. Is your order under $49? No problem, standard ground shipping is just $4.95. Free shipping only applies to ground shipping.

Total Order Standard Ground
(2-6 Business Days)
$0.00-$48.99 $4.95
$49.00 & Up FREE!

2 Day, & Overnight Shipping

Need faster service? We gladly offer, 2 day and overnight shipping. Shipping rates for all express services vary based on your location and the weight and dimensions of your shipment. Please add all of your items to our shopping cart and use our simple shipping calculator at the bottom of the page to get rates and transit times for all available express shipping methods to your location.**

International Shipping

International shipments may be subject to taxes, duties, VAT, or brokerage fees depending on the destination. Any additional fees charged at delivery by the carrier for international shipments are the responsibility of the buyer. These fees are not included in the shipping cost displayed at checkout. Brokerage fees are only applicable for UPS Standard and FedEx Ground to Canada. Any shipments to Canada using USPS or FedEx Express will not be charged brokerage fees.

Transit time - Please note the following transit times for shipments to Canada. FedEx Ground transit time will be available in our shipping calculator. USPS First Class transit time varies and can take 2-5 weeks depending on customs. FedEx Express shipments to Canada take 1-3 business days.

Returned & Refused Shipments

In the event that your shipment is returned to us as refused, we will attempt contact you to arrange reshipment. All re-shipments of refused orders are subject to actual shipping charges plus a $10.00 fee, this total will be charged to your payment method on file.

If your shipment is returned due to an insufficient address, we will attempt to contact you to obtain an alternate address to reship the order to. Orders needing to be reshipped due to insufficient address entered during checkout are subject to additional shipping charges.

In the event that we are unable to contact you or you decide you do not want your order reshipped, we will refund your total to the original payment used method minus any applicable shipping charges & fees (if free shipping was selected, our actual outbound shipping cost will be deducted from your refund).

 

*If order is placed before 2:00 PM MST on a business day, if your order is placed after 2:00 PM MST or on a weekend, the order will ship the following business day and arrive 1 day afterward. This excludes orders for Mauviel cookware, WellnessMats, and some Emile Henry items.

**eKitchenWorld Inc. is not liable for late arrival of any shipments due to unforeseen circumstances causing delayed processing, weather delays, software or hardware failures, or acts of God.

***Some items may not be available for local pickup.  We will contact you if any of your items are not available to pick up to make alternate delivery arrangements.  If an item in your order is unavailable for pickup, no extra fee will apply to ship these items to you.

*Arrives in 2 business days - business days do not include Saturday, Sunday, or holidays.