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Returns

Return/Exchange Policy

At eKitchenWorld, we offer a generous 60 day return policy. We are confident that you will be happy with your purchase from us, but if you are in any way unsatisfied with the items you receive, we will be happy to help you with our quick and efficient return process. Returns received within 60 days of your initial purchase date will be refunded in the form of the original payment method. If we receive a return after the 60 day return window, a 25% restocking fee will be deducted from your refund. Shipping charges are non-refundable.

Return Process

We have worked hard to keep our return process simple. We do not require an RMA# (return merchandise authorization), however we do ask that you fill out our simple return form below and enclose it with your package in order to help us locate your order and promptly issue you a refund. Returns that do not include the return form will be shipped back and the cost will be deducted from your refund.

Adobe PDF File  Click here to download & print return form.

All returns are subject to the following conditions:

  • The item must be brand new and sealed, in resalable condition
  • The packaging materials and/or outer packaging must not be damaged

Any items received back in used condition or with damaged packaging will be assessed a 25% restocking fee which will be deducted from the total amount refunded. Any returns of orders that originally received free shipping or a promotional shipping credit will have the actual shipping costs deducted from the refund. Returns must be sent at the senders expense unless one or more of the following apply.

  • The item was received damaged or defective
  • The item was misrepresented on our website
Damaged Shipments

In the unlikely event that your package arrives damaged, please click here to contact us so we can issue a prepaid return label and have the item picked up and shipped back to us.

Defective Merchandise

In the unlikely event that receive an item that has a manufacturer defect, please click here to contact us so we can arrange to ship you a new item and issue a prepaid return label for you to ship the item back to us. Please include your order number when contacting us regarding your shipment.

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